Back in January I made a post about an issue/bug I found with sharing and mail merge templates ( here ). After a few months, I finally got a response from MS about the issue after responding to a great blog post the CRM team made about mail merging (...
One of the great features that came with CRM 4 is the ability to upload new mail merge templates to CRM. CRM 4 also introduced the ability to actually do the mail merge via the web client as well. In CRM 3, you had to install the desktop client to the...